Design Trends and Marketing Priorities After the Pandemic

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By now, you know how much we love to share interior design trends here. And yet, we also know that the world may seem a very different place in the wake of the health crisis we’ve dealt with this year. In fact, even marketing priorities have taken a back seat to simple survival for some. 

With that in mind, we’d like to mention a recent article at DesignersToday.com, some industry news about a survey which says “designers rely on resilience, creativity, partners to succeed during a pandemic”.

It comes as no surprise that, according to the survey performed by Steelyard, some “30% [of designers] said that between 50% and 100% of their business with clients was now conducted online.” Despite this shift to online interaction with clients, the survey also found that “virtual appointments with sales reps were ranked as the least-important tool on the list with an average rating of only six on the scale [of ten]”.

Challenges of Virtual Marketing

Needless to say, respondents to the survey were concerned about their ability to market design services in a virtual world. The perceived need to present clients and prospects with samples they can touch and feel rated high on their list of concerns. “Physical samples for finishes, fabrics, etc., will always be important to us regardless of how much we do online,” one designer wrote in the survey’s comments section.

Further, “Outside of virtual appointments, 54% of those surveyed report that they plan to do more product research and sourcing online even after restrictions are lifted. But the challenge of communicating feel, depth, arm height, and more outside of [a] showroom is still a concern and was brought up several times by survey respondents.”

Finally, product availability, safe and timely shipping, and transparency from suppliers were all important to respondents. That is, designers, hope to see a variety of shipping options that address the need for social distancing; so-called “white glove” delivery services that allow clients to feel safe.

What You Can Do

Innovative solutions for client interaction will be the norm for the foreseeable future. While being able to think outside the box will benefit you greatly, you don’t need to do it all yourself. In fact, a little research into what other designers are doing may be all you need to jump-start your business and get your own marketing priorities in order.

Give these ideas a try:

  • What services are the busiest designers in your area offering? Check out the social media profiles and websites of some top design professionals and look at their “Services Provided” section. You're likely to see some developing trends that you can work to your own advantage.

  • What services are you NOT commonly seeing? There are sure to be categories where services are needed; areas where you could fill the void. Develop services to meet these needs and work to promote them both short and long term.

  • What services can you provide that are unique, superior, or at a more competitive price point? You may discover a need for a design pro who is willing to take on smaller projects (or medium or large projects), or with a different pricing structure.

  • What home renovation or design challenges do customers have that are unique to your area? Develop plans and services that enable you to better help homeowners solve those challenges.

  • Finally… Where have your competitors made changes in their design businesses as a response to the pandemic? Look for specific practices they’ve put in place, such as virtual meetings and other social distancing steps – especially in how they are handling client relationships. (But, don’t forget relationships with contractors and subs, as well.)

The answers to these questions about design trends and marketing priorities in your area will make it clear whether there’s an unmet need you can fulfill to attract clients safely.

Ted continues to offer business consulting support to interior designers and furnishing store owners. With more than 25 years' experience in the luxury furnishings industry and through all sorts of economic crises and natural disasters, he should be able to help you cope with all the changing trends and priorities.

To get in touch with Ted, or for more design trends, business tips, and marketing ideas… Get in touch with TD Fall today.